Durango Merchant Services Review

Durango Merchant Services Review


Even though, Durango Merchant Services (DMS) provide services to merchants of any risk level, they are specialized in providing services to high risk international merchants and to internet based merchant accounts. There specialization in providing services to high risk accounts is an indication that they know what they are doing.

They can match up nearly any company (whether you are high or low risk) to the lowest processing rates, so if you are looking for a merchant account I strongly recommend you CLICK HERE TO APPLY for free.

Durango Merchant Services is a company that has been working for over 12 years, but yet it is still hard to find single complaint against them or even a bad discussion on web hosting forums. As I compared Durango Merchant Services with other MSPs that provide services to high risk merchants, I was unable to find any better company than Durango Merchant Services especially when it comes to providing services to international high risk merchants.

Many providers even direct their high risk international merchants to DMS, a company that now become symbol of trust and high quality services. I rated DMS as 5 out of 5 company, as they are one of the best MSPs providing services to high risk clients.

They are also very active online, as you can find them on every social media network including Facebook, Twitter, and Linkedin.

Date Established:

Durango, Colorado.

Domain Name(s):

Parent/Partner Company:
Doesn’t look like Durango is a subsidiary of any other company.

Registered ISO/MSP.

Acquiring Bank(s) (Acquirer):
JP Morgan Chase Bank, Bankcorp South and US Bank.

Payment Processor(s):
Durango is registered with over 10 credit card processors including 2 European, 1 Panamanian and 3 Canadian processors.

Payment Gateway(s):
They offer their self-branded payment gateway, but also offer other gateway options if necessary.

Trust Symbols:
The Durango BBB profile is sporting an “A+” as of this review, with 0 complaints in the last 36 months.

Durango is also a part of the BBB Trustlink program, and you’ll be able to find some reviews there.

Negative Reviews:

Even though, I read couple of reviews that talk about Durango Merchant Services on scam.com, but there was nothing serious against them. There was also one complaint on the website RipOffReport but again, I didn’t find the complaint worthy. Both complaints were answered by a representative from Durnago in a professional manner, a sign of a great company.

Common Complaints:

Verifiable Testimonials/References:
There are a few testimonials on the Durango site, but they’re hard to verify since it’s just the first name and last initial of the merchant.

Durango’s online application is secured by GlobalSign. See the certificate here.

Customer Service:
I personally know of a few merchants that I’ve sent to Durango, and all of them are happy with the customer service thus far.

Contract Duration:
Depends on business model and location.

Cancellation Fee:
Depends. Same as the contract duration.

Interchange-Plus Pricing:
They do offer interchange-plus, but it depends on what kind of business you are, and where you’re located.

Seasonal Downtime:
Seasonal downtime is offered, but much like the interchange-plus issue, it all depends on your business profile.

Product/Service Offering:
Retail (Credit/Debit), Internet (e-Commerce), Mail Order/Telephone Order (MOTO), High Risk Merchant Accounts.

Product/Service Specialty:
Internet, Mail Order/Telephone Order (MOTO), High Risk Merchant Accounts.


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