Meritus Payment Solutions Review

Meritus Payment Solutions Review

Author

Overview

Working since 2008, Meritus Payment Solutions does not have much of authentic imprint online. Located in Irvine, California; they are still fresh to this market. I will be updating you as they advance, meanwhile their overview review is mentioned below.

Newly to the business, there are not many acknowledgements from customers except a couple on BBB and a few comments on different review sites. These few reviews are based on both the positive and the negative aspect of Meritus Payment Solutions.

The main concern I see with Meritus Payment Solutions is the cancellation fee mentioned below. The basic merchant account is for 3 years with early cancellation charges. In simpler terms it is basically the compensation to the contracting party who place a penalty clause if the termination of the contract is done before a specific time mentioned in the terms. Eventually, the overall amount that is calculated can be extremely high for the dealers. The market has many monthly based contractors, and I rather refer you to them then Meritus Payment. My suggestion to them would be to change their contract to monthly bases to get their rank higher in the industry. Do visit their Facebook, Twitter and LinkedIn profiles for your perspective. Overall I give Meritus 3.5 out of 5.

Date Established:
2008.

Location:
Irvine, California.

Domain Name(s):
www.merituspayment.com.

Parent/Partner Company:
Meritus doesn’t have a parent company or any subsidiaries.

Type:
Registered ISO/MSP.

Acquiring Bank(s) (Acquirer):
Wells Fargo Bank.

Payment Processor(s):
First Data.

Payment Gateway(s):
They have their own payment gateway by the name “PaymentXP” and can also sign you up with many of the other, more popular, gateway’s as well (i.e. Authorize.Net).

Trust Symbols:
You can find the Meritus Payment Solutions BBB profile here. It has an “A-” rating, with5 complaints in the last 36 months as of this update.

Negative Reviews

Meritus Payment do not have much of criticism online since are barely new in the market. Before any commitment, my opinion would be to personally ask them for valid references and weigh their experiences.

Common Complaints:
There aren’t enough reviews or complaints to find a common thread. I’ll revisit this and update accordingly.

Verifiable Testimonials/References:
You can find a handful of success stories on the Meritus website. Good job!

Security/Privacy:
No on-site security features (i.e. McAfee, Security Metrics etc…).

Customer Service:
I haven’t had any experience with Meritus’ customer service, so if you have, please let us know.

Contract Duration:
The standard contract length on a Meritus merchant account is 3-years. You can probably get that reduced or removed if you negotiate with them.

Cancellation Fee

As per Meritus Payment agreement, under section 36.3 the standard cancellation fee is basically the amount accumulated from your per month average processing fee by the months left in the contract or $350, depends on whichever is higher. Under certain circumstances they also have alternate cancellation fee. So try to communicate with them and see if they can negotiate.

Interchange-Plus Pricing:
Interchange-plus pricing is offered, but depends on your business profile. Most processors want to be sure you’re processing a certain amount per month, usually $50K-$100K, before they’ll set you up with it.

Seasonal Downtime:
Seasonal downtime is also offered by Meritus. You’ll be charged a $5/month statement fee during those inactive months.

Product/Service Offering:
Retail (Credit/Debit), Gift & Loyalty, eCheck Conversion, EBT (Electronic Benefit Transfer), ACH (Automated Clearing House), Cash Advance.

Product/Service Specialty:
Card-not-present.

 

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One Comment

  1. Meritus Payment Solutions is a terrible company, DO NOT USE THEM, you will regret it. I am currently fighting an attempted $10,483.11 cancellation fee from. After 8 months of receiving very poor and inconsistent service from Meritus we went to another provider at a better rate and no reserve. After two months Meritus released the majority of our reserve ($10,483.11 but still owing us $1779.68). A few days later they attempted to take $10,483.11 out of our checking account,claiming this was our early cancellation fee. I of course stopped this payment. What a coincidence that this fee is the exact amount of our partially released reserve. I am working with HEATHER JOHNSON, a “collection specialist” that refuses to release the rest of our reserve and is also insisting we pay $10,483.11 because we canceled early. I have all the emails from her as proof. My next step is today I will be contatcting the Federal Trade Commission and the BBB, I am hoping to put a stop to this without getting my attorney involved at $300 an hour. Any help will be appreciated.

    David

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