Merchant Commerce LLC Review

Merchant Commerce LLC Review

Author

Overview

The MSP is working since 2007 and is based in Hewlett, New York. As they are new and still evolving, I felt that giving them higher rating will be pre mature so for now, I give them 3.5 out of 5 that can easily increase with the time they spend out there with merchants,

I am unable to find any negative reviews so far about them and their complaints ratio is very minimal with only couple of complaints on their BBB profile.

There are number of testimonials present on their website that I tried to reach and contact but unfortunately, no one replied. You can contact them yourself if you want to get some feedback from their previous clients.

I don’t think that they lock their merchants with any kind of cancelation fee and they also offer interchange-plus pricing, a double plus for merchants. Still, I recommend you to talk in detail with their rep to keep things clear.

Date Established:
2007.

Location:
Hewlett, New York.

Domain Name(s):
www.merchantcommerce.com.

Parent/Partner Company:
Couldn’t find a parent or partner company, but it looks like BancardService.com (inactive) is associated with the MerchantCommerce.com domain.

Type:
Registered ISO/MSP.

Acquiring Bank(s) (Acquirer):
HSBC Bank.

Payment Processor(s):
Merchant Commerce is the processor.

Payment Gateway(s):
Authorize.Net.

Trust Symbols:

You can find the Merchant Commerce BBB profile here. It has an “A-” rating as of this review with 2 complaints processed in the last 36 months.

Negative Reviews:
I couldn’t dig up any negative reviews for Merchant Commerce, but will keep checking back regularly.

Common Complaints:
None found.

Verifiable Testimonials/References:
There are a handful of fully disclosed testimonials on the Merchant Commerce website. I tried contacting them, but didn’t receive a response from any of those merchants. Maybe you’ll have better luck than I did.

Security/Privacy:
Their site is secured by McAfee.

Customer Service:
I did receive a detailed response to my inquiry from Merchant Commerce. I asked a few critical questions about contract terms and such. Answers to my questions are listed below.

Contract Duration:
The sales rep told me that they don’t have any contract terms.

Cancellation Fee:
No cancellation fee either (be sure to read your contract).

Interchange-Plus Pricing:
Interchange-plus is offered by Merchant Commerce.

Seasonal Downtime:
I was told that they do offer seasonal downtime.

Product/Service Offering:
Retail (Credit/Debit), Restaurant, Internet (e-Commerce), Wireless, Mail Order/Telephone Order (MOTO).

Product/Service Specialty:
None in particular.

 

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