Gotmerchant Review

Gotmerchant Review

Gotmerchant Review

I have no confusion in my mind about the services of when I refer new merchants to this great company. One of the prime reasons why I am writing these reviews is to provide my readers with most authentic information about merchant service providers to enable them to take an informed decision when contacting to any MSP. The goal is to assist merchants in finding a top class MSP, and without doubt, is one of such site.

To start with, you can have an idea about their quality services by visiting their detailed testimonial section on their website. You can find three pages full of testimonials provided by their past clients, and from real people, as I personally contacted few random people. All of them were happy and satisfied with the services provided by

They are also putting effort in creating a resource and information pool for their merchants as they recently created a blog with a lot of information that can assist merchants. The blog contains information about ecommerce industry as well as information related to merchant account industry. For me, blogs are really value added service provided by MSPs, as they can work without it, but deciding to put an effort and time to create one is a sign of good company.

The company is providing its services since 98, but after digging deep on World Wide Web, I was unable to find any major complaint or bad review about them. For a company working for  15 years now, this is more than impressive.

Even though, the company is following good and ethical business practices, but I am little worried about their contract term that is for at least 2 terms, and a cancelation fee of 500 dollars. I read this is also negotiable, so make sure to discuss your contract terms in detail before making a decision.

For me, the site is 5 out of 5 star company.

Date Established:

Denton, Texas.

Domain Name(s):

Parent/Partner Company:
Looks like is a solo operation.

Registered ISO/MSP.

Acquiring Bank(s) (Acquirer):
HSBC Bank.

Payment Processor(s):
Global Payments, First Data, Chase Paymentech or TSYS (Vital).

Payment Gateway(s):

Trust Symbols:
You can find the BBB profile here. It has an “A+” rating as of this review, with only 1 complaint in the last 36 months.

Negative Reviews:
None found…excellent!

Common Complaints:

Verifiable Testimonials/References:

The company provides its readers with three pages full of testimonials with proper references. I haven’t found any better testimonial section on any other website. You can also post your own comments on the site.

The online application is secured through Starfield with Extended Validation (EV).

Customer Service:
Judging by the great testimonials, the excellent response I received from their rep and the lack of online complaints, I would say their customer service is great.

Contract Duration:
2-year contract.

Cancellation Fee:
Cancellation fee is $250.

Interchange-Plus Pricing:
Interchange-plus is offered, but you do have to be a merchant that processes a minimum of $25K per month.

Seasonal Downtime:
Seasonal downtime is offered, but it does depend on how long you want your account inactive. This will obviously vary from business to business.

Product/Service Offering:
Retail (Credit/Debit), eCommerce, Mail Order/Telephone Order (MOTO), Wireless, Cash Advance, Cashless ATM, Quickbooks Processing.

Product/Service Specialty:
Most of their merchants are in the e-Commerce realm, but they do have some retail customers as well.


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One Comment

  1. I agree that GotMerchant was a great option for small businesses back in 2012 when I signed up with them. Their POS and software perfectly fit my needs. However, in 2015 when I expanded, they provided me with 2 additional terminals but only if I upgraded to their new software. The new software has turned out to be a nightmare. Many essential functions I used are no longer available, and reporting is a nightmare. I worked extensively with their tech support team and Customer Escalations department to try and get the system to work even close to the way the original had… But in the end I was told that they couldn’t do it, and I’d just need to live with the limited functionality for the remainder of my contract.

    When I asked to be let out of the contract GotMerchant and Harbortouch flatly refused to help.

    I don’t believe all the positive reviews that linger in cyberspace are warranted anymore. I strongly urge websites like and potential customers of GotMerchant to do some research on current client experiences before they sign up with a company that won’t let them go, whether or not the services meet their needs.

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