Flagship Merchant Services Review

Flagship Merchant Services Review

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Overview:
Flagship Merchant Services is one of the largest companies that is based out of Charlestown, Massachusetts. In accordance with their profile, it was established in 2001 and since that time they have worked with more than 100,000 merchants.

One of the facts that I really liked about them is their very low number of complaints which is very unusual for a provider of such size and time in the business. To see that for yourself check out this link here  and you will not be disappointed to find that the number of complaints reported against them on their BBB profile is remarkable.

 

Of all the complaints reported across the web, I couldn’t find much commonality. It looks like those unhappy clients don’t have any issue in common and the same matters don’t recur so, there is nothing much about which you should be worried.

To the downside, Flagship Merchant Services is charging PCI compliance fee of $99 per annum. This also is not of much concern as long as you are compliant and know how to deal with it and all you have to do then is to provide Flagship some essential documents, which in most of the cases make them drop the fee. To find more about it talk to your rep and also go through documents on PCI compliance fee to help yourself.

Now let’s talk about the plus points of Flagship Merchant Services:

Firstly, they are one of the bigger ISO/MSPS in the business and have been here for over a decade and still their complaint count is pretty low compared to other such providers.

Second great thing is that their contract doesn’t hold any cancellation fee. But be sure to completely understand your Flagship agreement before signing; and all necessary info is usually provided in the “Termination” section of the contract.

More good news is the provision of interchange-plus pricing (aka true pricing), and yes, they are certainly NOT one of those providers who generate tremendous amount of profit by pushing the terminal lease program.

Lastly, you can connect with them via Facebook page, Twitter account or their LinkedIn account but currently these are inactive.

For now I am scoring Flagship Merchant Services 4.5 out of 5.

I would also like to know about your experiences in this regard.

Date Established:
2001.

Location:
Charlestown, Massachusetts.

Domain Name(s):

  • www.cardservicesales.com.
  • www.flagshipmerchantservices.com.
  • www.flagshipmerchantservice.com.
  • www.flagshipmerchantaccounts.com.

Parent/Partner Company:
Flagship Merchant Services is the DBA of CardServ Inc.

Type:
Registered ISO/MSP under the name CardServ Inc.

Acquiring Bank(s) (Acquirer):
Wells Fargo Bank.

Payment Processor(s):
First Data or iPayment.

Payment Gateway(s):
Authorize.Net.

Trust Symbols:
The Flagship Merchant Services BBB profile has an “B+” rating as of this review, with 37 complaints in the last 36 months.

Flagship’s corporate name is Cardserv, Inc., not to be confused with CardService International, Inc., which is a property of First Data Corp.

Negative Reviews:
RipOffReport has a few complaints along with this one on ComplaintsBoard.com.

You’ll notice that three out of five of those ROR complaints are by the same person. You’ll also notice that hardly any of those complaints have any type of rebuttal submitted by Flagship Merchant Services…not good.

Common Complaints:
Among all the issues reported there was only one common problem and that is the problem merchants are having with Flagship’s processor First Data (FD). No matter what’s the reason, but FD shut down the merchants and the blame is all pinned on Flagship. Usually FD has the power to cease an account without the authorization of ISOs/MSPs; same goes for the banks affiliated with these providers.

Another issue that I noticed is about their PCI compliance fee. But that’s manageable by being compliant and giving Flagship it’ evidence, and they will most likely waive the fee. In this regard you can check out our articles on PCI compliance fees to understand how you can get out of these charges.

Verifiable Testimonials/References:
There are quite a few testimonials on the Flagship site, but none of them have any business related info, so they’re hard to verify. Be sure to ask for references.

Security/Privacy:
The Flagship site is secured by Security Metrics.

Customer Service:
Haven’t had a chance to deal with their customer service, so don’t forget to leave us a review if you have.

Contract Duration:
No contract length. Just make sure you verify that with your rep, and review it in your contract.

Cancellation Fee:
No early-cancellation fee.

Interchange-Plus Pricing:
Interchange-plus pricing is offered by Flagship.

Seasonal Downtime:
Seasonal downtime is also offered.

Product/Service Offering:
Retail, Wireless, Restaurant, Mail Order/Telephone Order (MOTO), e-Commerce, eCheck, Petroleum Cards, Hotel/Lodging.

Product/Service Specialty:
None in particular.

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3 Comments

  1. They are thieves!!! Already stole $520 from my account while failing provide service.

  2. THIS COMPANY HAS HAD MY MONEY FOR 2 MONTHS STILL HAVENT REFUNDED ME MY MONEY YET… DO NOT DO BUSINESS WITH THESE GUYS I HAVE SENT 20 EMAILS WITH NO RESPONCE ONLY TIME I GET ONE IS WHEN I CALL THE TOP BOSSES… THEY WILL DO WHAT THEY CAN TO HOLD YOUR MONEY THIS COMPANY IS VERY UNPROFESSIONAL MY COMPANY HAS DID HALF THE SALES SO FAR THIS YEAR CAUSEING ME TONS OF STRESS BECAUSE THEY HOLD YOUR MONEY THE MONEY I USE FOR STOCK A BUNCH OF CROOKS… 248 462 8086 CALL ME I WILL EXPLAIN

  3. I had two clients present charges to me for payment. I processed the charges. Authorize.net processed the charges in 1 day. Flagship refuses to release the funds as they are over my average ticket amount. Flagship requested that I send them the invoices. I did that as soon as I learned my monies were being held. They then called my clients to verify the charges were valid. Both clients returned the call repeatedly. The risk management person, Aimee O’Dea, still refuses to release my funds. As soon as I complained to her, she told me she could hold my funds for up to 180 days. She was, in effect, threatening to withhold my funds because I was complaining. This was after I and my clients had done exactly what she asked that I and they do. Stay away. Worst bank or processor I ever dealt with. I believe they withhold funds to earn interest on the held monies. The more funds they withhold, the greater their return. I cancelled my account and am still waiting for my funds. I expect that Ms. O’Dea with keep my funds for the maximum amount of time she can if an effort to punish me for complaining.

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