BluePay Processing Review

BluePay Processing Review

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Overview:
Working from Naperville, Illinois, BluePay Processing establishes itself in the year 2002. In comparison to other processing companies that have the same life span as BluePay, this one has fortunately not been a receiver of a lot negative critique. Over the ten or plus years that they have been working, they have build themselves a recommendable reputation keeping their merchants satisfied and happy. However, as good as they sound they have some setbacks as well that doesn’t really work in their favor.

Although it is not really clear but BluePay is not very forthcoming about their rates. Any customer tends to feel better and in a more comfortable zone if he has all the prices listed in front of him telling him in detail how much he would have to pay upon opening an account or terminating one. What is the total amount he would have to pay annually? These amongst other things are small areas that customers want to be aware of before entrusting themselves to the company’s care.

BluePay allows an early termination of the account on the fine of $295; a rate that most of processors are using nowadays. However, there are few that are not really concerned with the termination fee hence one can wager that even BluePay will waive it off if requested by the customer. Other than that, customers are required to pay a compliance fee that is $99 per annum. It may not seem as the perfect situation but other processors out there are charging you one or another as compliance fee so why not stick with this one?

BluePay is offering you an in-house gateway that relieves you from approaching a third party gateway and paying more than you have to.

It is nice to see that BluePay has an active blog and a Twitter account but sadly they do not offer 24/7 customer service.

The rating BluePay receives is 4 stars out of 5.

Date Established:
2002.

Location:
Naperville, Illinois.

Domain Name(s):
www.bluepay.com.

Parent/Partner Company:
BluePay Processing, LLC is not owned by any other corporation. They have, however, been on a bit of a buying spree themselves with the recent acquisition of Landmark Merchant Solutions.

Type:
Registered ISO/MSP.

Acquiring Bank(s) (Acquirer):
Wells Fargo Bank.

Payment Processor(s):
BluePay is the payment processor.

Payment Gateway(s):
BluePay has their own in-house payment gateway which is usually a good thing. It means you won’t have to use a separate gateway like Authorize.Net. It will all be under one roof with BluePay.

Trust Symbols:
The BluePay BBB profile has an “A+” rating, with 29 complaints (as of this update) in the last 36-months. The last time I reviewed BluePay (2010) they had about 18 complaints, so it’s good to see that their complaint count hasn’t gone up very much in the last 3-years.

Negative Reviews/Complaints:
In order to view the negative complaints that have been listen against BluePay, you might want to pay a visit to RipItOffReport which has currently the most number of complaints lodged against the company. However, even that list is meager in light of the company’s long existence and reputation.

Common Complaints:
Most of the complaints lodged against BluePay on BBB and ROR indicates towards issues arising in contracts and Fraud on part of the sales representatives. Now before we go on blaming the company, one needs to understand that these are normal occurrences that may be the result of misunderstanding on either the part of the sales representative or the merchant. The complaints usually circle around the termination and the compliance fee. That is the very reason great emphasis is placed on fully understanding the contract before going ahead with it.

Verifiable Testimonials/References:
BluePay has a list of satisfied customers on it’s homepage. You should also ask for references whenever possible.

Security/Privacy:
The BluePay site is secured by Trustwave.

Customer Service:
BluePay offers both email and telephone support Monday through Friday 7:30 AM to 6 PM CST. They also have an FAQ section that you may find helpful.

Have you worked with BluePay? Feel free to leave us your review.

Contract Duration:
3-years with successive 1-year auto-renewals.

Cancellation Fee:
$295 if you cancel before the 3-year contract is up, but like most other processors, BluePay will most likely waive the termination fee if you ask them to.

Interchange-Plus Pricing:
Interchange-plus is offered by BluePay.

Seasonal Downtime:
Seasonal downtime is also offered by BluePay.

Product/Service Offering:
Retail (Credit/Debit), Mail Order/Telephone Order (MOTO), EBT, Check Services, Online/e-Commerce Payments, Gift & Loyalty, Pre-Paid, Online Reporting, ACH, Point-of-Sale (POS).

Product/Service Specialty:
None.

 

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2 Comments

  1. CAUTION!!!! TERRIBLE MERCHANT! Risk Management will shut down your account without notice or explanation and hold any transactions you have pending for 180 days minimum. All sales and account execs will cut off communication with you. It all starts off very well and they are super nice. Before you know it, the whole things turns into A NIGHTMARE!

  2. I caution anyone to use BluePay. They have caused problems and cost me money! My staff had to take time to correct their mistake, and I am the one that has to pay for it. BluePay refuses to apologize and compensate me for my loss. Consider an alternative provider.

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